Job Details
The Sierra Nevada Torpedo Room in Berkeley is currently closed while we upgrade our guest experience. We plan to reopen with enhanced operations in late August. It is our goal to offer our guests the highest quality beer and experiences, and we expect the upgraded Torpedo Room to provide just that. Thank you for your continued support and patience.

In alignment with SNBC’s company values, this position pursues excellence in all aspects of our Food & Beverage Operations. The Tasting Room Supervisor is responsible for developing people and processes to uphold Sierra Nevada’s Food & Beverage ethos: “The purpose and intent of the Food & Beverage Department is to deliver an unmatchable face-to-face interaction which our guests will remember far long after they’ve left our properties.” The Tasting Room Supervisor acts as a dynamic, passionate customer service professional with a keen sense of proper guest relations who drives and leads our teams to success, and demonstrates a strong financial acumen with great foresight.

ESSENTIAL DUTIES
•Oversee and manage all areas of the tasting room; retail and merchandise, food & beverage operations, beer displays, and onsite cleanliness and maintenance, and overseeing Profit & Loss (P&L) statements
•Ensure positive guest experiences and when needed, take action/respond accordingly to guest issues and or complaints in a timely matter
•Hire, train, and develop responsible and effective professionals who demonstrate their passion for customer satisfaction and who are empowered to suggest new ideas
•Adhere to SNBC standards of food and service levels to increase sales and minimize costs
•Ensure routine maintenance schedules on serviceable equipment and in-house managed equipment (beer lines, growler filler, tap handles)
•Understand and maximize financial performances through honest and capable accounting practices
•Ensure all financial reporting, invoices, and personnel/payroll related materials are secured, submitted accurately, and in the parameters set forth by SNBC
•Maintain up-to-date and accurate staffing plan for proper execution at all times
•Develop strong relationships with other departments and support collaboration throughout the business for the best customer experience, and growth of Sierra Nevada employees
•Uphold SNBC safety and security requirements and procedures, in all aspects, in order to protect the company and its employees at all times
•Uphold standards which exceed regulatory industry standards for health code, quality, and cleanliness (including proper food rotation, time and temperature standards, and food & beverage sanitation guidelines)
•Follow business practices that are within the law and consistent with all policies and procedures set forth by SNBC
•Act as a role model for the team, consistently demonstrating the SNBC Values
•Support the Marketing and Sales Team Events to produce impactful, meaningful on and off-site events, which may include but not limited to festivals, markets, and other activities
•Develop and execute local promotional events, in conjunction with Restaurant General Manager, that are in-line with company goals to increase guest traffic and brand awareness

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience
•Minimum of three years of customer service experience in a retail, quick-service or full-service restaurant environment, taproom, or brewery is required
•Must have at least one year of supervisory experience
•Associates degree preferred or comparable experience in Food & Beverage Industry
•Profit and Loss Statement exposure is highly desired
•Cicerone Beer Server certification is highly desired

Knowledge, Skills & Abilities
•An interest in and love of craft beer and local artisanal food
•Possesses and exhibits the drive to provide exceptional customer service in a fast paced work environment
•Basic computer knowledge, specifically POS System, Microsoft Outlook, Word, and Excel, and the ability to effectively use scheduling and budget systems
•Ability to consistently maintain professionalism, collaboration, and self-motivation
•Ability to motivate employees to work as a team to ensure food and service meet appropriate standards
•Ability to execute and manage details for multiple projects while maintaining alignment with and focus on company level strategy and goals
•Sound knowledge of restaurant compliance requirements, on and off-site regulations (related to food service for festivals and events)
•Proficient written and verbal communication skills
•Ability to effectively respond to feedback from customers, peers, employees and management

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons
•Occasionally exposed to wet, cold and/or humid conditions; outside weather conditions; extreme cold; extreme heat and risk of electrical shock
•The noise level in the work environment is usually moderate to loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Must be able to lift 30 pounds without assistance and maneuver 168 pounds safely with proper body mechanics
•Moving of food products with carts, dollies, hand trucks, and other moving equipment
•This position will require you to stand, walk and be on your feet for long periods
•Ladder climbing
•Bending, twisting, reaching, pushing, pulling, and performing repetitive motions
•Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus in various levels of lighting

Additional REQUIREMENTS
•Full time flexible hours are required (able to work days, nights, weekends, holidays)
•Must obtain a CA Food Manager’s Certificate prior to hire
•Must become certified in the TIPS alcohol awareness program within 90 days of hire
•Travel to Chico is occasionally needed throughout the year
•Travel within a 30-mile radius occasionally required
•Must have a valid Driver’s License with a driving record free of any major violations in the last five years
•The selected candidate must pass a post offer pre-employment background and driver license check
•You must be at least 21 years of age to work for Sierra Nevada Brewing Co.

TO APPLY: Please visit our website
https://chk.tbe.taleo.net/chk06/ats/careers/v2/viewRequisition?org=SIERRANEVADABREWINGCO&cws=39&rid=2113